Refund & Cancellation Policy

Topr is a marketplace connecting brands with independent content creators. Brands prepay a campaign budget by card. Creators publish short-form video content promoting the brand, and Topr verifies published view counts and distributes the campaign budget to eligible creators based on verified performance. Topr charges brands a platform fee on top of the campaign budget.

All card payments are processed by Stripe. Charges appear on your statement as TOPR, LLC. Every charge is accompanied by an invoice with the corresponding payment reference.

Campaign budgets that have not yet been earned by creators remain refundable. Brands may request a refund of unspent, unallocated funds at any time.

Approved refunds are returned to the original payment method. Refunds are typically processed within 5–10 business days of approval; the time for funds to appear on your statement depends on your bank or card issuer.

The following amounts are not refundable:

• Funds already earned by creators for content that has been published and verified — those funds belong to the creators who did the work
• Platform fees on budget that has already been spent

Brands may stop a campaign from accepting new submissions at any time. Amounts already earned by participating creators at the time of cancellation are honored and paid out. The remaining unspent budget is eligible for refund under Section 3.

Creator earnings are payouts for delivered work, not purchases, and are therefore outside the scope of consumer refunds. Payouts are made through Stripe to the creator's connected account. Questions about a payout should be sent to support@topr.io.

Email support@topr.io from the email address associated with your Topr account and include the campaign name and, if available, the invoice number or charge amount and date. We acknowledge refund requests within two business days.

If you do not recognize a charge from TOPR, LLC or believe a charge is incorrect, please contact us before opening a dispute with your bank — most issues can be resolved directly and faster. We keep a complete invoice and payment record for every charge and will provide it on request.